Shipping & Returns

Shipping

Where do you ship?

We offer Canadian and local shipping

Shipping Rates

Shipping rates are calculated at checkout based on your location and the shipping method chosen.

Processing Time

Orders are typically processed and shipped within 3-5 business days. During peak times, processing may take longer.

Delivery Times Delivery times vary by location:

Domestic: 5-7 business days

Returns

Return Policy

We accept returns within 30 days of purchase. Items must be unused and in their original condition.

How to Initiate a Return

Contact our customer service at visiblevibrant@gmail.com with your order number and reason for return. We will provide instructions on how to send your item(s) back.

Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges

We offer exchanges for items of equal or lesser value within 30 days of purchase + Shipping. Contact us at visiblevibrant@gmail.com for assistance.

Non-Returnable Items

Custom or personalized orders
Gift cards
Items on sale
No returns on bubbles or flaws that you can see in the picture. Remember it's handmade with love.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

For any additional questions, please contact our customer service team at visiblevibant@gmail.com